Rocky Waters started on the coast of Maine. Built during long winters and cold ocean air, this brand represents resilience, simplicity, and the lifestyle of the coast. This is just the beginning.
Shipping policy
SHIPPING POLICY
This Shipping Policy explains how Rocky Waters (“we,” “our,” or “us”) processes, produces, and ships orders placed through our website. By placing an order, you agree to the terms outlined below.
Order Processing & Production Time
All of our products are made-to-order and fulfilled through a third-party production and fulfillment partner.
- Production Time: 2–7 business days
- Processing Time: 1–3 business days after production is completed
During high-demand periods, production and processing times may be extended. We appreciate your patience as each item is carefully produced.
You will receive an email notification once your order has been fulfilled and shipped.
Shipping Methods & Delivery Estimates
Shipping times begin after your order has been produced and shipped. Estimated delivery times are:
- Standard Shipping (U.S.): 3–7 business days
- Expedited Shipping (if available): 2–3 business days
Delivery times are estimates and are not guaranteed, as they may vary depending on location, carrier, and external factors.
Shipping Locations
We currently ship within the United States. Additional regions may be added in the future.
International shipping may involve customs, duties, or import taxes, which are the responsibility of the customer.
Tracking Your Order
Once your order has been shipped, you will receive a confirmation email with tracking information.
Tracking updates may take 24–48 hours to appear after shipment.
Delays & Fulfillment Times
Because our products are made-to-order and fulfilled by a third-party provider (similar to Tapstitch-style fulfillment), delays may occur due to:
- High order volume
- Production delays
- Shipping carrier delays
- Weather conditions
- Holidays or peak seasons
Rocky Waters is not responsible for delays caused by fulfillment partners or shipping carriers.
Address Accuracy
Please ensure all shipping information is correct at checkout.
We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
If you notice an error, contact us immediately at the email below. Changes may not be possible once the order has entered production or has shipped.
Lost, Stolen, or Damaged Packages
Rocky Waters is not responsible for lost, stolen, or damaged packages after they have been handed off to the shipping carrier.
If your package is marked as delivered but you have not received it:
- Check with neighbors or household members
- Contact your local shipping carrier
- Reach out to us for support
We may assist with filing a claim, but we cannot guarantee refunds or replacements.
Order Changes & Cancellations
Because orders enter production quickly, we cannot guarantee changes or cancellations once an order has been placed.
If you need to make changes, contact us immediately, and we will do our best to assist.
Split Shipments
In some cases, your order may be shipped in multiple packages if items are fulfilled from different locations or require different production times.
You will receive tracking information for each shipment if this occurs.
Shipping Costs
Shipping costs are calculated at checkout and may vary based on:
- Order size and weight
- Shipping method selected
- Destination
Changes to This Policy
We reserve the right to update or modify this Shipping Policy at any time. Updates will be posted on this page with a revised effective date.
Continued use of our website after updates constitutes acceptance of the revised policy.
Contact Us
If you have any questions about your order or this Shipping Policy, contact us: